Includes parking deck and the bank of elevators to floors 6-10&floors 11-19. We couldn't ride the elevators 1-5 as those were Bank of America floors and had guards at those. We rode up to floor 19 and the receptionist on that floor told us that floors 16 -19 were restricted but beforehand we had asked the receptionist in lobby, he told us we could ride the elevators and didn't tell us any floors were restricted. ENJOY!